Your personal assistant, everywhere you find us
Meet Billy.
Billy is one assistant across all of Trainability: our website, the Studio app, the Coach app and our phone line. Wherever you meet him, he knows his way around and is happy to help.
Wherever you find us, he's there
The same Billy, with the same face, in every place. He knows which one you're in, and what he can help with there.
On our website
Tap his face at the bottom right of any page to ask about memberships, day passes, hours, our services or how things work.
In your member portal
In Trainability Studio, he looks up your own appointments, sessions and payments, and shows you where to tap.
On the phone
Call (415) 800-1425 and Billy answers. Call from the mobile number on your account and he knows it's you.
For our trainers and team
In Studio and in Trainability Coach, he plans their day, finds a free room and helps them design your training.
What he does for you
- Answers your questions. Memberships, day passes, prices, hours, our two locations and our services, any time of day.
- Knows your schedule. In your member portal, ask "when is my next session?" or "how many sessions do I have left?"
- Shows you the way. He tells you exactly where to tap for what you want to do, on the screen you're on.
- Picks up the phone. He tells you when you're next in, where each place is and when it's open, cancels a session when you ask (up to 24 hours before), takes a message, and puts you through to a person when someone's here.
- Reads aloud. In the app, he can say his answers out loud, so you can follow along while you tap.
What he does for our trainers
- Plans the day. Their appointments, birthdays and milestones to celebrate, and who's running low on sessions.
- Knows the building. Who's in the rooms right now, and where there's a free studio tomorrow morning.
- Helps design your training. In Coach, he suggests exercises that fit the equipment, your level and any limitations, and reads a food log or a form your trainer gives him.
- Leaves the decisions to people. Your trainer always has the final word on your program.
You can see what he's doing
Billy's face shows what he's up to: listening while you type, thinking while he works it out, and talking when he answers.
Helpful, and careful
- He's an assistant, not a person. Billy is a computer program, and he says so. Ask for a person on the phone at any time.
- He only sees what's yours. In your member portal he sees your own appointments, sessions and payments, and nobody else's.
- You stay in control. In the app he never books, buys or changes anything for you: he shows you the button, and you press it.
- He's not a doctor. About pain, an injury or anything medical, he'll tell you to see a professional.
- He can get things wrong. Like any assistant, he can make mistakes, so check anything important with our team.
- Keep private details private. Don't type card numbers or anything sensitive into a chat with him. Read more in our privacy policy.
Say hello
Billy is on every page of this website. Ask him anything about Trainability.
Rather talk to a person? Send us a message or call (415) 594-6019.
